GambleZen Terms and Conditions

Welcome to GambleZen Casino. These Terms and Conditions govern your use of our website, our games and every service we provide. By creating an account, completing gamblezen casino sign up or using any part of our platform, you agree to be legally bound by the terms set out below. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are

GambleZen Casino is owned and operated by Altacore N.V. / Fortuna Games N.V., licensed and regulated by the Curaçao Gaming Control Board under licence OGL/2023/109/0075. We have operated since 2023 and we serve players across Canada, Australia, Germany, Portugal, Brazil, Poland, Hungary, Italy, Chile and other international markets, with content localised into English, Canadian English, Canadian French, Australian English, German, Portuguese, Polish, Italian, Chilean Spanish and Hungarian.

Eligibility and Restricted Jurisdictions

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register at Gamble Zen. We do not accept players from Afghanistan, Algeria, Aruba, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo (Democratic Republic of the), Costa Rica, Cote d'Ivoire, Crimea, Cuba, Curacao, Denmark, Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, North Korea, Kuwait, Lebanon, Liberia, Libya, Mali, Moldova, Myanmar, Netherlands, Nicaragua, Nigeria, Ontario, Pakistan, Palestine, Panama, Qatar, Russia, Saba, Singapore, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syria, Togo, Uganda, Ukraine, the United Kingdom, the United States and its dependencies, Venezuela, Yemen and Zimbabwe. We reserve the right to refuse or restrict players from any additional jurisdiction at our sole discretion.

Account Registration and Verification

To play at GambleZen, you must create one personal account using accurate and truthful information. Duplicate accounts are prohibited and will be closed. Before processing any withdrawal, we require identity verification (KYC), and our compliance team may request documents at any stage of your relationship with us. You can reach our verification team at kyc@gamblezen.com. We take the security of every gamblezen login seriously and encourage you to keep your credentials confidential.

• We may suspend an account pending verification of identity or payment source
• We may close accounts found to be duplicated, fraudulent or in breach of these terms
• You are responsible for maintaining the confidentiality of your Gamble Zen login details

Deposits and Currencies

We accept EUR, CAD and AUD. Deposits made in any other currency are converted into your account currency at the prevailing exchange rate, and any exchange premium is payable by you. The minimum deposit is €20 / C$30 at every welcome stage, or €500 / C$750 for our high-roller first deposit offer. We accept Visa, Mastercard, JCB, Discover, Skrill, Neteller, Jeton Wallet, MiFinity, Paysafecard and bank transfer. We do not accept cash or cheques, and any deposit made by a third party will be voided and returned to its rightful owner.

Withdrawals and Limits

The minimum withdrawal is €20, paid back via the method originally used to deposit wherever possible. We apply withdrawal limits of €2,000 per 24 hours, €5,000 per 7 days and €20,000 per 30 days, though exact limits vary according to withdrawal method, your VIP status and account activity. Wins exceeding €20,000 are paid in monthly instalments of up to €20,000, while progressive jackpot wins are always paid in full. We allow only one pending withdrawal per payment method, and depending on the method, only one withdrawal request per 24 hours. Deposits must be wagered three times before you can withdraw, and we will decline a withdrawal request if your total bets fall below your last deposit amount.

Standard processing takes two banking days, though this period may be extended by payment channel delays, additional account checks or public holidays. Where necessary, we may open a legitimacy check on winnings together with the relevant game provider, which can take between 3 and 14 days from notification. Once approved, cash-out to your account typically takes between 1 and 5 days.

Bonuses and Promotions

Our GambleZen bonus programme includes a Welcome Bonus Pack of 500% up to C$5,450 / €3,625 plus 350 free spins spread across your first four deposits, each requiring a minimum of €20 / C$30. Every gamblezen promo code tied to the welcome offer applies exclusively to Pragmatic Play titles, including Dog House, Release the Kraken, Buffalo King Megaways and Big Bass Bonanza. A High Roller Welcome Bonus is available on a first deposit of €500 / C$750 or more, granting 200% up to €1,500 plus 100 free spins on Sweet Bonanza.

All bonus funds carry a 40x wagering requirement on the bonus plus deposit, and 40x on free-spin winnings. The maximum bet permitted while wagering is €5 / C$5, unless stated otherwise for a specific promotion. Every bonus expires 10 days after activation unless used, and requesting a withdrawal cancels any unused bonus offer. Winnings generated from free spins are capped at C$150 / €100, and total winnings from bonus wagering are capped at five times the bonus amount, with any surplus removed prior to withdrawal. Only one gamblezen bonus code may be active per account at any time, and deposit bonuses cannot be combined.

We also run a Wednesday Bonus, a Weekend Reload Bonus, Weekly Cashback of up to 30%, a Daily Bonus Map, Daily Missions and our Bonus Shop, along with daily and weekly Wheel of Fortune promotions carrying fixed cash-out caps per prize tier. Any gamblezen no deposit bonus or gamblezen free spins no deposit offer is subject to the same wagering and cap rules described above, and unused bonuses are automatically removed after 30 days.

Games and Providers

GambleZen Casino features more than 12,000 games from providers including Microgaming, NetEnt, Evolution Gaming, Betsoft, Pragmatic Play, Play'n GO, Yggdrasil, Relax Gaming, Amusnet, Spribe, Turbo Games and SmartSoft. Our live dealer tables are powered by Evolution Gaming, covering blackjack, roulette, baccarat and game shows. We offer slots, table games, video poker, craps, Sic Bo, Casino Hold'em, arcade titles, tournaments and sports betting, organised into Hot, New and Popular lobby categories. Our gamblezen casino mobile app experience mirrors the desktop platform, and we are VPN friendly for eligible players.

Loyalty Programme

Our VIP programme at Gamble Zen Casino is structured across five tiki mask levels: Zen Challenger, Veteran Zen, Serene High Roller, Master of Wagers and Zen Grandmaster, offering cashback between 10% and 30%. Higher levels unlock exclusive promotions, increased withdrawal limits, improved cashback rates and a dedicated VIP manager reachable 24/7 through VIP Live Chat.

Responsible Gambling

We are committed to promoting responsible play across our platform. We provide self-exclusion tools, deposit limits and access to support resources for players who feel their gambling activity requires attention. If you are concerned about your play, we encourage you to contact our support team.

Customer Support

Our support team is available 24/7 via Live Chat and email at support@gamblezen.com. Support is provided in English. We aim to resolve enquiries, including questions about a gamblezen casino no deposit bonus or your gamblezen login, as quickly as possible.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational or promotional changes. Continued use of GambleZen Casino following any update constitutes your acceptance of the revised terms. We recommend checking this page regularly.

Governing Law

These terms are governed by the laws applicable under our Curaçao Gaming Control Board licence. Any dispute arising from your use of our services will be handled in accordance with this licensing framework. Thank you for choosing GambleZen — we look forward to providing you with a secure and enjoyable gaming experience.